FAQ
Q: Do you have stock for the goods?
A: We have plenty stock for many items in the warehouse.
Q.What is your business scope
A. Complete Engine
B. Cylinder Head
C. Cylinder Block
D. Crankshaft & Camshaft
E. Liner Kit
F. Connecting Rod & Bearing
G. Water & Oil Pump
H. Turbocharger
I. Hydraulic Pump & Parts
J. Slewing bearing
K. Undercarriage
L. Hydraulic cylinder assy & adjust cylinder assy with spring.
M. Travel & Swing Gear Parts
N. Rubber & Other Parts
Q. Which countries have you exported?
ASIA: Iraq, UAE, Turkey, Thailand, Malaysia, Indonesia, Vietnam,
Bangladesh, Kuwait, Lebanon
EUROPE: Russia, Kazakhstan, Greece, Norway, Ireland
OCEANIA: Australia, Fiji, Kiribati, New Caledonia
AMERICAS: Canada, Jamaica, Brazil, Peru, Chile,
AFRICA: Angola, South Africa, Kenya, Tanzania, Zambia, Sudan, South
Sudan, Egypt, Algeri, Nigeria
Q: How can I get a quotation?
A: A complete quotation based on the details as follows in your
inquiry:
1. Part No. 2.Engine model 3.Machinery model 4. Description and
size
- Picture. 6.. Quantity 6. Other requirements, such as Packing,
Shipping and so on.
Q: 4. When can you deliver after sending deposit?
It depends on your order quantity, if we have stock then need about
3~10 working days get it ready, if no stock we will start to
produce when the deposite received. Usually it takes 15-60 days for
different items.
Q: How do you pack the goods?
We have 20 years experience on export, finished products will be
carefully handled by three steps:
1: Wrapped with packing paper or plastic bag;
2: HKT / FUP box or neutral box;
3: Put in an appropriate carton box or wooden boxes and be fixed
firmly.
Q: How can I know the status of my order?
We will keep you udpate the process of the preparation, to ensure
all issues are resolved prior to the delivery.products pictures can
be provided if required. We shall send out the goods immediately
after confirmation and you will get the tracking information right
away
Q: How to guarantee your service?
A. Strict inspection during production
B. Strictly check the products before shipment to ensure our
packaging in good condition
C. Track and receive feedback from customer regularly
Q: What will you do for quality complaint ?
A. We will respond to customer within 24 hours.
B. Our QC will retest the same stock item, if confirmed it is
quality problem, we will make corresponding compensation
